Terms & Conditions

Terms & Conditions

Order Process

Store Orders (Company, School, League)

Quote Requests & Product Inquiries

Orders (placed via email, phone, text, or following an online quote request)

Not sure the specific item you want to order?


We reserve the right to amend pricing at any time without prior notice. Pricing listed on project proposals will be honored for 10 business days from the date of the proposal.

Order and Proof Approval

It is the client's responsibility to review order details listed on the project proposal for accuracy.  It is also the client's responsibility to review the proof for accuracy including spelling.  Once a project and proof are approved, order processing will begin and changes or cancellations will likely incur fees. Image Inkers will NOT be responsible for any typographical mistakes or errors that are overlooked by the client once approved.  Approval via email communication is considered binding.

Color Representation

Colors of products and printing are represented to the best of our ability, but due to the limitations of photography, exporting images, and display screens, colors may not be exact. PMS color call outs and matching can help.  If color is critical, obtaining a sample is best. We are not responsible for the difference between the image as it appears on your monitor and the final product.

Copyrighted Images

It is illegal to use images / artwork / designs for your project if you do not hold the copyright.  For example, we cannot print an NFL team logo on a shirt, or a Harry Potter character on an invitation.  If you want to use copyrighted images, you must obtain permission from the copyright holder and send us proof.

It is the client's responsibility to obtain permission to use the logo / artwork submitted. By submitting artwork to us, you agree that you are authorized to use the artwork and you are in compliance with any and all laws regarding licenses, trademarks and copyrights.  You agree that Image Inkers is not responsible for any costs or damages incurred under these laws as a consequence of utilizing the supplied artwork.

Set-Up Charges and Run Charges

Set-up charges and run charges vary by imprint method and by supplier. Your project proposal will list all applicable charges.  A set-up charge is the same regardless of quantity ordered. It is usually charged per color and location.  Reorders for the same item with the same imprint from the same supplier generally have a reduced set-up fee. Run charges occur when imprinting more colors or locations than included with the base price.  This fee is charged per item. Commonly when adding a second color or location an additional set-up fee is charged in addition to the run charge.

Overruns & Underruns

Applies to Promotional Products & Some Print Items

Due to the nature of printing techniques and quality control, it is common in the industry for custom printed orders to have a slightly higher (overrun) or lower (underrun) quantity then ordered, +-5%. The quantity shipped will be invoiced. If exact quantities are critical for your project, please let us know.


Applies to Apparel

While every attempt is made to produce perfect orders every time, spoilage does happen.  Spoilage occurs when printed items do not pass quality control for print quality or garment quality (holes, stains, mis-sewn).  Common industry tolerance for spoilage is 3%.  If exact quantities are critical, we recommend ordering extras.


Pre-printed samples of many items are available to ensure the item meets your needs. The cost of the sample including shipping will be billed to the client.  A credit will be issued upon full order placement, within a reasonable amount.

Production Time

Production time, also know as turn-around, can range from 24 hour express service to 45-day overseas imports.  Most suppliers have standard production times between 3-10 business days. During peak seasons, such as Christmas, production times are extended. Supplier noted production time begins after the supplier has acknowledged the order and artwork has been confirmed.

Rush Orders

Many suppliers offer rush services. Some even offer 24 hour rush service on select items for no charge. However, most companies charge a fee to rush an order. For the best price and the largest selection, we highly recommend planning in advance and ordering early.


Suppliers are located throughout the United States.  Shipping time can range from next business day to 7 business days.  Often cost estimates for shipping are given, however the actual amount of shipping will be invoiced.

In-Hands Date

The in-hands date is the date the product is received by the client. Both production time and shipping time are factors that determine the in-hands date.  The date an item is needed will impact which supplier is recommended, including if rush services or expedited shipping is required. It is recommended to start the order process 3-4 weeks before the item is needed to ensure adequate time to get the best pricing. During peak seasons, such as Christmas, it is highly recommended to order 6-12 weeks prior to the in-hands date, allowing plenty of time for extended production times and delayed shipping. However, there are solutions for short notice orders.

The exact date of delivery can not be guaranteed. We are not responsible for production delays or shipping delays as these are out of our control.

Cancellations & Refunds

Once a project proposal and proof are approved, order processing will begin immediately and we cannot guarantee our ability to make changes or cancellations to the order.  With some suppliers, orders may be cancelled prior the start of production and may incur costs leading up to the date of cancellation for services or work already performed.  Once production has begun, there are no cancellations or refunds. Products are customized and can't be returned.

If there is an issue with your order, please notify us within 5 business days of receipt, and we will work with you on an acceptable solution.  Pictures of the issue will be required. Claims for products damaged in transit must be resolved with the carrier. We are not responsible for the package in transit or if it becomes lost. We will replace or refund your order if shipper accepts claim for value and covers the amount lost.


All items are sold at the client's risk. The only warranty from which the client may benefit is the warranty that may have been granted by the manufacturer or the supplier.

Privacy Policy

We use the information you provide about you and/or your business when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We may use the email address provided for promotional emails.

Sales Tax

We collect sales tax for orders shipped to Nevada and Idaho. Orders shipped to the same state where the supplier is located or has a nexus will incur sales tax collected by the supplier per state regulations.

Website Content

Information, data and designs from this website may not be copied, archived, mined, stored, captured, harvested or used in any way except in connection with use of the site in the ordinary course for its intended purpose.

The artwork, designs, and trademarks imprinted on the products displayed herein are reproduced only as examples of the type and quality of imprinted products available. They are not intended to represent that the products are either endorsed by or produced for the owners of the artwork, designs, or trademarks. All copyright and trademark names identified are the properties of the companies that own them. No intent to infringe on any copyrights and trademarks has been made on this website. They are presented solely for the education of the reader.


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