Discover Promo

Discover Promo

Learn all about promotional products in this section.  Promotional products are items custom imprinted with your logo or message.  This section encompasses thousands of products from pens and lanyards to balloons and cookies. Ready to pick your swag - Shop Promo.

Imprint Methods

It is most common for items to come with a one color imprint in one location.  Often, items can be imprinted with additional colors and locations for an additional fee. Some items can be imprinted with a full color design.  

Personalization is available on select items.

Set-Up Charges and Run Charges

Set-up charges and run charges vary by imprint method and by supplier. Your project proposal will list all applicable charges.  A set-up charge is the same regardless of quantity ordered. It is usually charged per color and location.  Reorders for the same item with the same imprint from the same supplier generally have a reduced set-up fee. Run charges occur when imprinting more colors or locations than included with the base price.  This fee is charged per item. Commonly when adding a second color or location an additional set-up fee is charged in addition to the run charge.

Overruns & Underruns

Due to the nature of printing techniques and quality control, it is common in the industry for custom printed orders to have a slightly higher (overrun) or lower (underrun) quantity then ordered, +-5%. The quantity shipped will be invoiced. If exact quantities are critical for your project, please let us know.


Pre-printed samples of many items are available to ensure the item meets your needs. The cost of the sample including shipping will be billed to the client.  A credit will be issued upon full order placement, within a reasonable amount.

Production Time

Production time also know as turn-around can range from 24 hour express service to 45-day overseas imports.  Most suppliers have standard production times between 3-10 business days.  During peak seasons, such as Christmas, production times are extended. Supplier noted production time begins after the supplier has acknowledged the order and artwork has been confirmed.

Rush Orders

Many suppliers offer rush services.  Some even offer 24 hour rush service on select items for no charge.  However, most companies charge a fee to rush an order. For the best price and the largest selection, we highly recommend planning in advance and ordering early.


Suppliers are located throughout the United States.  Shipping time can range from next business day to 7 business days.  Often cost estimates for shipping are given, however the actual amount of shipping will be invoiced.

In-Hands Date

The in-hands date is the date the product is received by the client. Both production time and shipping time are factors that determine the in-hands date.  The date an item is needed will impact which supplier is recommended, including if rush services or expedited shipping is required.  It is recommended to start the order process 3-4 weeks before the item is needed to ensure adequate time to get the best pricing. During peak seasons, such as Christmas, it is highly recommended to order 6-12 weeks prior to the in-hands date, allowing plenty of time for extended production times and delayed shipping. However, there are solutions for short notice orders.

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